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CertMetrics Frequently Asked Questions

Q: How do I create a CertMetrics account?

A: Once you create a Pearson VUE Juniper Networks account and register for an exam, a CertMetrics account is created for you automatically. You will receive an email notification with instructions to log in to your CertMetrics account within a few days.

Q: How do I access my CertMetrics account?

A: For candidates who have previously set a password, use the ‘Forgot Password or CertMetrics ID’ link on the CertMetrics login page to access your account.

For candidates who have never accessed CertMetrics, use the ‘Never logged in before?’ link on the CertMetrics login page to access your account and set your password. You will use the ‘By email address’ field during this process.

Q: Where can I find my CertMetrics ID?

A: Your CertMetrics ID is located at the top of your CertMetrics account on the right side. Your CertMetrics ID starts with 'JPR'.

Q: How do I update my personal information in CertMetrics?

A: You can update all of your personal information, except your name, by logging in to your CertMetrics account. Go to the ‘Profile’ section of your account to update any of your personal information.  Select ‘Update/Confirm’ at the bottom of this page to save your changes.

To update your name in your CertMetrics account, please open a ticket with Juniper Networks Certification Program Support and attach a copy of your government-issued photo identification.

Q: Why are my recent exam results not visible in CertMetrics?

A: Most results are available in CertMetrics within one to two business days. Allow five business days from the date of your exam for your results to import. An email notification is sent to the email address registered to your CertMetrics account once new exam results have imported. Check for your recent exam results under the ‘Exams’ section of your CertMetrics account.

Q: When does my certification expire?

A: Please go to the ‘Certifications’ section of your CertMetrics account to view your certification expiration dates.

Q: How do I download my eCertificate?

A: You can download your eCertificates by logging into your CertMetrics account. Once you have logged in, go to the ‘Certifications’ page to download your eCertificates and logos for active certifications.

Q: How do I publish my certification credentials?

A: Follow the below step to publish your credentials to anyone you wish.

  1. Log in to your CertMetrics account.
  2. Click on 'Publish Credentials' from the top navigation bar on the home page of your CertMetrics account.
  3. Select ‘Create a new transcript’.
  4. Enter an “Expires After’ date.
  5. Enter any comments in the ‘Remarks’ section
  6. Select ‘Update/Confirm’.
  7. Select sharing modality, such as e-mail, Facebook and so on, for the credential.

Q: How do I submit my course completion certificate for recertification?

A: The process to recertify via course attendance through CertMetrics is outlined in the ‘Course Attendance Recertification Process’ on our Recertification webpage.

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