Remote Lab Exam Frequently Asked Questions

The following policies can be found on the Juniper Networks Certified Expert Lab Exam (JNCIE) webpage. As noted on that webpage, “Registering for a lab exam certifies that you agree to the following terms and conditions.”

Q: What are the system requirements?

A: Remote lab exams require the use of a PC running Windows 7 or higher. Other operating systems or Windows images on MACs are not supported. Please view the connectivity recommendations for our lab environment and our Speed Test utility. Your PC must have an internal or external webcam, with a minimum resolution of 640x480 @ 10 fps, to prominently display your face and testing room. Functioning audio and a working microphone are also required—headsets, headphones, or any devices that cover your ears are not permitted.

Additionally, view the System Requirements for Zoom Rooms webpage and ensure your system meets the stated Bandwidth Requirements and Zoom Rooms Platform Requirements.  While your testing session can be joined through the Zoom Web portal, we recommend that you install and join through the Zoom application. To download the Zoom Desktop Client, click here.

Q: Can I use peripheral devices, such as standalone or dual monitors?

A: Yes. You may use a wired or wireless mouse, as well as an external monitor or dual monitors. Note if you use dual monitors, then you must keep your terminal session on your primary monitor.

External keyboards are allowed, but they must be wired—wireless keyboards are prohibited. We have experienced a few issues with German, French, and Chinese external keyboards. Prior to your exam, please ensure that you complete the ‘Remote Lab Exam Application Verification Guide’, which includes validating your keyboard's mapping with the equipment you intend to use on your exam date. The ‘Remote Lab Exam Application Verification Guide’ will be included in the meeting invitation that you receive 30 days prior to your exam.

Q: Where can I take my exam? 

A: You can test at home or in your office. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room during your testing session. During the check-in process, you will be asked to use your webcam to show your work area, which will be checked by the proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects beyond what is deemed permissible further down in this FAQ. Additional computers must be unplugged and turned off. Items on the wall with writing on them, such as a dry erase board, will be inspected. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.

Q: When can I join my testing session on exam day? 

A: You will be able to join your Zoom-hosted testing session 30 minutes ahead of your scheduled exam time. Refer to the email invite for the meeting link.

Q: Do I need proof of identification on exam day? 

A: Yes, you will be required to present a current government-issued ID. The name on your ID must match the name in your Juniper profile. Acceptable forms of a government-issued ID include: driver’s license, passport, military ID, identification card (national/state/province identity card), alien registration card (green card, permanent resident, visa), and government-issued local language ID (not in roman characters and accepted only if issued by the country in which you are testing).

Q: Will I be monitored by a live exam proctor?

A: Yes, a JNCIE proctor will monitor your testing session in real time so that your face, voice, desk, workspace, and screen will be captured. You must display the live video feed of your exam environment during the testing session. You understand, acknowledge, and agree that you have no right to privacy at your current location during the exam testing session and you explicitly waive any and all claims asserting a right to individual privacy or other similar claims. At any point during your exam, your proctor may request for you to use your webcam to show your testing environment and may request to take control of your system for any unspecified reason. Failing to comply with either request, will result in your exam being terminated.

Q: Can I take notes or draw diagrams during my exam? 

A: Yes, you may use a dry erase board during your exam. Your dry erase board must be placed on your desk, on a stand, or affixed to a wall behind you. If it is free standing or located behind you, then it must remain visible on your webcam at all times—you may stand to write on it only after requesting and receiving permission from your proctor. You will be required to erase your dry erase board, and then show your proctor that it has been done, prior to any scheduled break and at the end of your exam.

Note if you do not have a dry erase board, then you may use a 3 inch x 3 inch (or smaller) piece of paper to write down important information supplied by your proctor on exam day. You will not be able to write anything else on that piece of paper.

Q: What items are prohibited during my exam?

A: During your exam, you may not access the following types of personal items: mobile phones, headphones or headsets (wired or Bluetooth), handheld computers or other electronic devices, pagers, watches, wallets, purses, hats (or other head coverings), bags, coats, books, notes, or any other materials not specifically approved by your proctor. Watches must be removed and placed out of sight/reach during the exam. Eating, smoking, and chewing gum are prohibited.

Q: Will there be any breaks during the exam?

A: Your exam will include a scheduled break. You must wait until your proctor explicitly informs you that you are on break before you may leave your desk. Any non-scheduled breaks must be approved by the proctor. If you leave your computer during your exam, the proctor will end your testing session and you will be unable to continue testing.

Q: Can I receive assistance during my exam from the proctor or others?

A: Your JNCIE proctor will support technical issues as needed and answers questions that you may have during the exam. Note the proctor cannot answer questions related to exam content. You may not receive any assistance from other individuals during your exam, and you may not allow other individuals to enter your testing location. If another person enters the room while you are testing, your exam will be terminated. Your exam will also be terminated for any use of electronic communication, such as IM, email, and so on.

Q: What happens if it is determined that I violated an exam security policy?

A: Your remote lab exam proctor may at his or her sole discretion terminate your exam for any of the reasons noted on our Policies and Exam Security webpage or for any other real or perceived exam security violations. The decision to terminate is final and there is not an appeals process. Additionally, the Juniper Networks Certification Program (JNCP) may at its sole discretion revoke any and all certifications you may have earned, and ban you, permanently or for designated periods, from earning future certifications, for any program violations. Furthermore, you understand, acknowledge, and agree that if your testing session is terminated, you will not receive a test fee refund, credit, or voucher.

Q: What application(s) will I be using to connect to exam resources during my remote exam?

A: You will connect to our lab environment using HTTPS through the Safe Exam Browser (SEB). You will land on our Cloudshell interface. From there, you will connect through a Guacamole session to a Windows workstation, on which all of the required access applications will be available. You will use SecureCRT 8.5, with pre-mapped shortcuts to all relevant devices, to access and configure the required devices. There will be bookmarks in the browsers for any Web-based services needed as part of your exam.

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