JNCAA Frequently Asked Questions

Q: I have registered for JNAA: JNCIA-DevOps On-Demand Training Bootcamp, but my registration is canceled
A: In-Order to access the JNCAA: JNCIA-DevOps Training, you should be registered with your valid university email ID. Your registration will be canceled, and you will be redirected to the Juniper Open learning if you aren’t a student and belong to any Juniper Partner or Customer.

Q. Cannot Access JNAA – JNCIA-JUNOS On-Demand Training
A: Please Login to and look for the “ Cloud & Automation Academy” Tab to access the course modules

Q: Created my account on Junos Genius and still unable to access the JNAA – JNCIA-JUNOS On-Demand Training
A: Please write an email to with the subject line: “JNCAA: JNCIA-Junos Course Access” and you should be able to receive the access to course modules at the earliest.

Q: How long will I be able to access the Course Modules?
A: The Course modules will be accessible for 365 days from the date they are assigned to your respective Junos Genius Account

Q: How long will I be able to access the Labs?
A: The Labs will be accessible for 7 days (24x7) on the specified date & Time zone as per the Pre-Class confirmation email that you have received

Q: I have passed the Pre-Voucher Assessment Test, but haven’t received the FREE voucher
A: Typically, vouchers are sent immediately. However, at times we run out of a particular voucher type. Please allow 3-5 days for your voucher to be sent.

Q: When I try and go to URL ( as instructed in one of the labs after configuration, I seem to get a timed-out connection.
A: The WEBUI is accessed via the DESKTOP (Linux VM). Just VNC to the DESKTOP VM and launch a web browser.

Q: During the lab session I accidentally deleted the "lab" username from my session, please let me know how to recover it.
A: Please see this article.

Q: I had completed my voucher assessment test for the JNCAA: Junos, Associate (JNCIA-JUNOS) test in the Junos Genius website. However, before completing this assessment I had mistakenly completed the voucher assessment test present in the Juniper open learning section, due to which I am not able to receive the JNCAA: Junos, Associate (JNCIA-JUNOS) FREE certification voucher.
A: Please open a ticket so we can confirm with the Junos Genius team your result. Once confirmed, you should receive a voucher within 72 hours. 

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