Digital Credentials (Credly Badges) Frequently Asked Questions

Q: What is a digital badge?

A: Badges are digital assets used to communicate a certification achievement. Credly badges link to metadata that provide context about each certification earned and they provide a means of verifying a certification’s authenticity. They can be shared across social networks for maximum visibility and recognition.

Q: How do I know if I have been issued a badge?

A: You will receive an email from Juniper Networks via Credly ( like the one below.


Click on the ‘Accept your badge’ button below your badge image to go to Credly’s website where you can create an account.

Q: How do I create my Credly account?

A: On Credly's homepage, click ‘Create account’ or you can click on the ‘Accept your badge’ button on a Credly email notification. Fill in each field, then read and agree to the Terms of Use and Privacy Policy. Select if you’d like to receive occasional messages from us, which will contain information to help you make the most of Credly. You can change your preferences for receiving marketing emails from Credly at any time.

Q: How do I accept my badge?

A: Once you sign in to your Credly account, you will be able to accept your badge by selecting ‘Accept Badge’.

Q: How do I share my badge?

A: Once you have accepted your badge, you can share the badge directly from Credly to your social networks by selecting ‘Share’ from the top right of the page. Click the icon to connect your social media account(s) and share your badge.

Q: Can I add my badge to my email signature?

A: Yes. Credly allows you to email your badge, download your badge image, download the code to embed your badge on a website, and copy your badge landing page URL. To learn more, visit the Credly Help Center.

Q: How can I be sure I receive my badge notification email from Credly?

A: To make sure you receive your badge notification email, and that it doesn't wind up in your spam folder, add and as a Contact or Safe Sender in your email settings.

Instructions for adding a new contact vary by email provider, so consult your email provider to learn how. Or contact Credly’s support team through their Help Center by Submitting a Request with the name of your email provider (Outlook, Gmail, etc) and they will connect you with instructions.

If your email address is through a work network, you can also contact your network admin and ask that the email addresses and is white-listed.

Q: I have a Credly account registered to another email address. How can I add my new email address as a secondary to my account?

A: To add a secondary within your Credly account:

  1. Click on the profile icon in the upper right and select "Settings."
  2. You'll be taken directly to your "Account" page.
  3. In the "Add another Email Address" box, add the additional email and click on the "Add" button.
  4. You'll receive a confirmation email to the email you just added. Click the appropriate link to confirm the address.

If you have issues, please contact Credly support.

We suggest adding a personal secondary email address to your Credly account. This way if your email address changes, you will always be able to access your account.

Q: How do I merge my Credly accounts?

A: Follow the instructions listed on Credly Help Center to merge multiple accounts.

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